Refund Policy
These policies are applicable to our own marketplace items. If you are looking for our Codecanyon products refund policy, you will find it here.
Try Before Buying
All the products of SinaExtra have live demos so that you (our customers) can check what you are purchasing. We advise you to carefully learn about the available features and functions to investigate our items. You can also investigate our plugins and ask questions via email, support desk and social media. Our expert and professional staff are always available to answer any questions related to our products. You are even allowed to contact us via email at [email protected].
Refund will be Applicable
- If the product doesn't work as described or demoed.
- If product support is promised but not provided.
- If the product has a security vulnerability.
Refund won't be Applicable
- You don't want the product after you've downloaded.
- You don't have sufficient expertise to use the product.
- You bought the product by mistake.
- You simply changed your mind.
- Refunds are not applicable for discounted products, bundle products, upgrades or renewals.
- You claim that you are entitled to a refund but don't provide sufficient information as to why you are entitled to a refund.
- The item did not meet your expectations or you feel the item is of low quality. We request please check the demo before purchasing.
Some other Situation
- For claims on product bugs or malfunctioning, we will do our best to resolve the issue for you first before resorting to a refund.
- Refunds will only be issued within 14 days of the purchase date, and we are unable to process refunds after this time.
- We reserve the right to refuse refunds to clients who act in bad faith or misuse our services.
- Before purchasing products follow up on all the necessary information. If a customer misses important info and asks for a refund on the basis of this, the refund will not be applicable to the customer.
- If you create a ticket about any issue with our product but don't want to cooperate to check the issue. Such as: Don't want to provide credentials to check the issue. In that case, it doesn't prove that the product doesn't work (until we can check). So you won't be eligible to get the refund.
Acceptance of this Policy
You should carefully read the refund policy and other information about the products before making a purchase. By placing an order for our products, you acknowledge that you have carefully read and fully understand our refund policy, and agree to its terms and conditions.
If you do not agree with our policy, we kindly ask that you refrain from making a purchase from us.
In the event that you meet the refund criteria, you can reach out to us with refund requests and we will try our best to provide the best assistance as soon as possible.
