These policies are applicable to our own marketplace items. If you are looking for our Codecanyon products refund policy, you will find it here.
All the products of SinaExtra have live demos so that you (our customers) can check what you are purchasing. We advise you to carefully learn about the available features and functions to investigate our items. You can also investigate our plugins and ask questions via email, support desk and social media. Our expert and professional staff are always available to answer any questions related to our products. You are even allowed to contact us via email at support@sinaextra.com.
You should carefully read the refund policy and other information about the products before making a purchase. By placing an order for our products, you acknowledge that you have carefully read and fully understand our refund policy, and agree to its terms and conditions.
If you do not agree with our policy, we kindly ask that you refrain from making a purchase from us.
In the event that you meet the refund criteria, you can reach out to us with refund requests and we will try our best to provide the best assistance as soon as possible.