SinaExtra creates high-quality WordPress products.
SinaExtra offers you an array of WordPress plugins and Elementor Addons. You can digitally purchase these products and use them in personal as well as commercial projects. By using our product, you’ll be able to design or develop your website at a fraction of the cost of hiring a web designer or web developer.
If anyone has any problem with our products are welcome to our support desk to ask for help. We try to answer the questions as fast as possible. Be specific and tell as many details as you can. Add screenshots and site URL to your site. You will avail of customer support as per the license period of your product. Usually we reply within a few hours and it can take up to 1 business day to respond.
If you create a ticket about any issue with our product, then we may need credentials to check the issue on your site. So, our support staff can ask for the credentials to check and resolve the issue, and you must have to provide the credentials to get the support. In that case, you can create a testing or development site to provide the credentials to check the issue (if you don't want to provide the live site credentials).
If you purchase the product from any third party, null sources and resellers, you are not entitled to get support from us. We do not provide support for third-party products or services. However, our support staff always tries to provide support for third-party products when it’s within our scope.
Buyers can login to our website by simply providing a valid email address and password. Upon registration, the buyer will have access to an exclusive dashboard. This dashboard will include the product details, license details, payment details and other related information.
If you need to use the product on multiple sites or WP Network/Multisite, then you should have purchased a multi-site uses license.
If you purchase a SINGLE site license but want to use on multiple sites as for development, then you have to contact our support desk and ask to enable "Development Facility". Then we will enable your development facility to use on multiple sites for one week. After one week you MUST have to use only a single site (since you purchased a single site license).
All of our products are released under the GNU Public License version 2.0.
Our products are provided to you as-is, and without any warranty for its quality. We shall never be liable for any damage or flaw in the product.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
SinaExtra is not responsible for any errors or delays caused by an incorrect e-mail address provided by you or any other technical problems.